Contract award notice
Contact Centre Scripting and Diagnostics
GREENSQUAREACCORD LIMITED named Omfax Systems Ltd as the supplier in an award dated 4 August 2026.
What the notice records
- Buyer
- GREENSQUAREACCORD LIMITED
- Supplier
- Omfax Systems LtdCompany number 02163369 (Companies House)
- Awarded value
- £90,435 (the notice’s own figure, in GBP, published as a net amount)
- Award date
- 4 August 2026
- Notice published
- 6 August 2026
- Category (CPV)
- Software implementation services (72263000)
- Description
- GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
- Source
- Find a Tender — official notice